Processi e procedure sono sinonimi?

Mark MacGregor in un bell'articolo su IT-Director.com si pone l'interrogativo: processi e procedure sono sinonimi?

Se andiamo a leggerne la definizione sul dizionario Merriam-Webster troviamo:

Process

1. progress, advance
2. something going on : proceeding
3. a natural phenomenon marked by gradual changes that lead toward a particular result
4. a continuing natural or biological activity or function
5. a series of actions or operations conducing to an end ; especially : a continuous operation or treatment especially in manufacture

Procedure

1. a particular way of accomplishing something or of acting
2. a series of steps followed in a regular definite order
3. a set of instructions for a computer that has a name by which it can be called into action
4. a traditional or established way of doing things

Che ne pensate? Io sono d'accordo con la posizione di Mark che dice:
"Personally I quite like the idea that Process is very much talking about "What we do" as opposed to Procedure talking about "How we do it"

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