Sintomi del bisogno di un BPM

Da una presentazione trovata sul sito del BPMinstitute:

Se avete sentito queste frasi.... allora è il momento di pensare ad un BPM.

• “You’ll need to come back when Sally’s here, she’s the only one that handles that.”
• “That’s the way we’ve always done it”
• “They don’t do things “our way”
• “That’s not my job”
• “They just sent me to see you, now your sending me back?”
• “Why are you making this so hard?”
• “You’ll need to go back to the _______ to get a signature”
• “I didn’t need this the last time I submitted…”
• “That department does it differently”
• “Well, whoever told you that was wrong, this is the right way.”