Dice Forrester

Durante l'Appian World 2011 nel keynote di Forrester è stato detto:

"BPM provides language and tools for business transformation,

allowing you to transform your business

from traditional functional management to horizontal centers of excellence,

moving from vertical/functional silos,

to functional with process overlays,

to processes with functional overlays,

to a purely horizontal service and process-driven organization"

Affermazioni da sottoscrivere completamente.